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Keywords: Online shopping
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Journal Articles
Examining the impact of E-supply chain on service quality and customer satisfaction: a case study
Available to Purchase
International Journal of Quality and Service Sciences (2022) 14 (2): 274–290.
Published: 07 January 2022
... examines the influence of SQ of E-SCM on CS in online shopping. Design/methodology/approach After a comprehensive literature review, four key factors for measuring the E-Supply chain (process control, interaction with supplier, management support and focus on customers), four key factors for measuring...
