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Keywords: Paradoxical tensions
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Journal Articles
Larissa C. Cesário, Paulo Augusto Cauchick-Miguel, Fabiane L. Lizarelli, Jorge G. Teixeira, Glauco H.S. Mendes
International Journal of Quality and Service Sciences (2026) 18 (3): 625–655.
Published: 10 July 2026
... is not linear or straightforward but is rather shaped by underlying tensions. Although older adults recognize the functional and emotional value of SSRs, their acceptance is structured by paradoxical tensions related to orientation, authenticity and privacy. Practical implications This paper provides...
