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Keywords: Portugal
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Journal Articles
International Journal of Quality and Service Sciences (2013) 5 (3): 275–289.
Published: 30 August 2013
...Cláudia S. Sarrico; Luís Miguel D.F. Ferreira; Luís Filipe Cardoso Silva Purpose The purpose of this paper is to build a customer quality assessment scale for use in the field of policing – POLQUAL. It adapts and applies a modified SERVQUAL approach to police traffic services in Portugal...

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