...’ perspective within the service production processes in the fast food restaurant industry in Spain? Design/methodology/approach An exploratory case study has been conducted. Three multinational companies were selected and several sites observed in Madrid, Spain. Three methods were used to gather data...

...Raine Isaksson The paper provides insights into process-based improvement work related to cement industry carbon emissions. Sustainability Global warming Process Carbon emissions Process-based systems Cement manufacturing The results indicate that the global cement industry...