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Keywords: Productivity rate
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Journal Articles
International Journal of Quality and Service Sciences (2012) 4 (1)
Published: 23 March 2012
... © Emerald Group Publishing Limited 2012 --> Customer services quality Innovation Productivity rate Article Type: 2011 Awards for Excellence From: International Journal of Quality and Service Sciences, Volume 4, Issue 1 The following article was selected...
Journal Articles
Service productivity, quality and innovation: Implications for service‐design practice and research
Available to Purchase
International Journal of Quality and Service Sciences (2010) 2 (3): 277–286.
Published: 19 October 2010
... organizational shortfalls or gaps within the company: Productivity rate Innovation Customer services quality Service productivity is a topic of growing interest among both managers and researchers. Advances in lean manufacturing and the application of lean principles in the service domain, along...
