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Keywords: Professional service firms
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Journal Articles
International Journal of Quality and Service Sciences (2021) 13 (1): 63–90.
Published: 30 November 2020
... 2020 19 10 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Interpersonal conflict at work Knowledge hiding Employee well-being Service organizations Professional service firms Service operations Researchers define...
Journal Articles
International Journal of Quality and Service Sciences (2019) 11 (4): 473–486.
Published: 27 November 2019
...Victoria Helen Batt-Rawden; Gudbrand Lien; Terje Slåtten To shed light on these questions, this study investigates the specific context of professional service firms (PS firms), seen as a “pure form of knowledge-based business” (Liedtka et al., 1997 , p. 47). Developing capabilities...
