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Keywords: Public sector
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Journal Articles
International Journal of Quality and Service Sciences (2016) 8 (1): 2–16.
Published: 21 March 2016
... The current interest in customer orientation within the Swedish public sector largely comes out of the set of administrative ideas known as new public management (NPM), which were introduced in many western countries since the late 1970s. NPM aims to increase efficiency and effectiveness in the public sector...

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