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Keywords: QMS
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Journal Articles
Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal
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International Journal of Quality and Service Sciences (2022) 14 (1): 18–36.
Published: 30 August 2021
...Luis Miguel Fonseca; Maria Cristiana Cardoso; Maria Henriqueta Nóvoa Purpose This paper aims to identify and characterize the motivations for ISO 9001 quality management system (QMS) implementation and certification, with a novel, valid and business-oriented scale applied to a large sample...
