... policies to improve patient safety incident reporting to enhance quality of care in health-care institutions. Thus, the study recommends targeted measures to bridge the gap between health-care workers’ intention to report patient safety incidents and their actual reporting behaviour. Health-care...

...Kim Piew Lai; Siong Choy Chong; Binshan Lin Purpose This study aims to investigate how the quality of care (QOC) in terms of structure and process affects the equity customers have with them and their influences on the intention to revisit and recommend health-care providers. Design/methodology...

... and nursing home care, is growing and currently covers more than 20 per cent of the population aged 65 years or over. The proportion of older persons in the coming years is expected to further rise, and this entails challenges in providing and maintaining high-quality elderly care (Bergman et al...