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Keywords: Resistance model
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Journal Articles
International Journal of Quality and Service Sciences (2015) 7 (2-3): 274–295.
Published: 15 June 2015
... of the issues that should be considered in relation to an organizations culture before attempting large-scale change programmes. Originality/value – The research findings provide a new model, the “resistance model” that identifies the interconnected issues that affect employees’ attitude to, and thus...
