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Keywords: Service configuration–experience fit (SCEF)
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Journal Articles
International Journal of Quality and Service Sciences (2026) 18 (4): 845–875.
Published: 13 August 2026
... and empirically test the Service Configuration–Experience Fit ( SCEF ) framework, which explains why and how different service typologies require different quality configurations to achieve high customer satisfaction. Design/methodology/approach The study analyzes 50,293 customer reviews from 11,198...
