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1-2 of 2
Keywords: Service excellence
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Journal Articles
International Journal of Quality and Service Sciences 1–25.
Published: 11 June 2026
... value dimensions, namely, efficiency, service excellence, visual appeal and gamification affect perceived value, which in turn predicts continuous usage intention. In addition, promotion is examined as a moderator on the link between perceived value and the continuous usage intention. Design...
Journal Articles
International Journal of Quality and Service Sciences (2018) 10 (2): 117–137.
Published: 18 June 2018
... Peak effect Utilitarian service Service excellence Cascade effect Council of Scientific and Industrial Research (CSIR), India 25(0214)/13/EMR-II Service delivery involves a series of events or stages of exchange between service provider and the customer (Sivakumar et al...
