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Keywords: Service management
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Journal Articles
International Journal of Quality and Service Sciences (2012) 4 (3): 224–237.
Published: 31 August 2012
... Svensson can be contacted at: goran.svensson@hh.se © Emerald Group Publishing Limited 2012 Service management Services Service encounter Service quality Teleology Complexity sciences Customer services quality Customer service management The construct of service quality...
