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Keywords: Service marketing
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Journal Articles
International Journal of Quality and Service Sciences (2012) 4 (3): 270–282.
Published: 31 August 2012
...‐point semantic differential scale with anchors: 1 – to a very little degree, 7 – to a very large degree. Finally, participants provided answers on age, gender and postal codes of their home addresses, and were thanked and dismissed. Customer service management Service marketing Emotions...
Journal Articles
International Journal of Quality and Service Sciences (2011) 3 (2): 181–198.
Published: 05 July 2011
... interaction between academia and industry. Johanna Julia Vauterin can be contacted at: julia.vauterin@lut.fi © Emerald Group Publishing Limited 2011 Higher education Internationalization Customer services quality Service marketing University‐industry relationships Finland...
