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Keywords: Service operations
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Journal Articles
International Journal of Quality and Service Sciences (2026) 18 (1): 146–163.
Published: 02 January 2026
... 12 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Case studies Qualitative research Service operations Patient care Healthcare service quality Service delivery system Healthcare services increasingly emphasize quality...
Journal Articles
International Journal of Quality and Service Sciences (2021) 13 (1): 63–90.
Published: 30 November 2020
... 2020 19 10 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Interpersonal conflict at work Knowledge hiding Employee well-being Service organizations Professional service firms Service operations Researchers define...
Journal Articles
International Journal of Quality and Service Sciences (2015) 7 (4): 373–391.
Published: 16 November 2015
... at: sboonitt@tu.ac.th © Emerald Group Publishing Limited 2015 Service quality E-commerce Self-service technology Service operations The perceptions of service quality, value and customer satisfaction have long been regarded as the most important research topics in services marketing...
