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Keywords: Service operations
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Journal Articles
International Journal of Quality and Service Sciences (2026) 18 (1): 146–163.
Published: 02 January 2026
... services through the SIC perspective, this research highlights key success factors and the extensive social and stakeholder outcomes of patient navigation beyond traditional profitability measures. Corresponding author Ying Fan yfan@uccs.edu Case studies Qualitative research Service...
Journal Articles
International Journal of Quality and Service Sciences (2021) 13 (1): 63–90.
Published: 30 November 2020
... 2020 19 10 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Interpersonal conflict at work Knowledge hiding Employee well-being Service organizations Professional service firms Service operations Researchers define...
Journal Articles
International Journal of Quality and Service Sciences (2015) 7 (4): 373–391.
Published: 16 November 2015
... that is facilitated by technology. Sakun Boon-itt can be contacted at: sboonitt@tu.ac.th © Emerald Group Publishing Limited 2015 Service quality E-commerce Self-service technology Service operations The perceptions of service quality, value and customer satisfaction have long been...
