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Keywords: Service organisations
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Journal Articles
Using interventions to change the quality profile of an organisation
Available to Purchase
International Journal of Quality and Service Sciences (2013) 5 (1): 32–45.
Published: 22 March 2013
.../methodology/approach Data was collected over a five‐year period, including a literature review, interviews, a document study and observations to capture the quality profile and associated interventions. The study was carried out in a service organisation in the public sector. Findings This study shows...
