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Keywords: Service organizations
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Journal Articles
International Journal of Quality and Service Sciences (2021) 13 (1): 63–90.
Published: 30 November 2020
...Mauricio Losada-Otálora; Nathalie Peña-García; Iván D. Sánchez Purpose This paper aims to explore the effects of interpersonal conflicts in the social workplace on various rationalized, knowledge-hiding behaviors in service organizations. This research also examines employee well-being...
Journal Articles
International Journal of Quality and Service Sciences (2018) 10 (4): 349–365.
Published: 24 September 2018
.... This study provides useful insights for service organizations about the necessity of developing suitable structural platform for supporting their TQM efforts to boost their performance which, in turn, improves their competitiveness. This research proposed and empirically validated how structural...
