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Keywords: Service process
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Journal Articles
International Journal of Quality and Service Sciences (2021) 13 (1): 29–44.
Published: 17 February 2021
...–Kata methodology in solving problems in their operational service process. Different Kaizen–Kata techniques and tools (histograms, Pareto chart and Ishikawa diagram) using the Plan, Do, Check, Act improvement cycle framework were used. Findings Successful implementation of the proposed methodology...
