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Keywords: Service recovery attributes
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Journal Articles
International Journal of Quality and Service Sciences (2026) 18 (5): 1–25.
Published: 02 February 2026
...Kelvin Rufaro Major; Carinda Christien Williams Purpose This paper aims to address the lack of industry-specific service recovery frameworks for internet service providers (ISPs) in South Africa by identifying essential service recovery attributes and evaluating the impact thereof on customer...
