Keywords: Service robot
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Journal Articles
International Journal of Quality and Service Sciences (2024) 16 (4): 498–518.
Published: 27 September 2024
...., 2021). With US$31 billion, service robotics represent 72% of the robotics market and is expected to grow by 7% annually by 2027 (Fischer, 2022). For instance, 22% of airports worldwide have implemented robot agents to promote safety and social distancing through contactless service procedures, and 34...

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