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Keywords: Social influence
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Journal Articles
The impact of chatbot anthropomorphism on customer experience and chatbot usage intention: a technology acceptance approach
Available to Purchase
International Journal of Quality and Service Sciences (2025) 17 (2): 168–194.
Published: 15 April 2025
... anthropomorphism Customer experience Initial trust TAM UTAUT Social influence Corresponding author Nadia Sfar nadia.3lisfar@gmail.com 20 06 2024 23 10 2024 29 12 2024 11 02 2025 01 03 2025 02 03 2025 © Emerald Publishing Limited 2025 Emerald Publishing...
Journal Articles
After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence
Available to Purchase
International Journal of Quality and Service Sciences (2022) 14 (4): 595–614.
Published: 31 May 2022
.... This study also aims to study the influence of ASS upon AS. Additionally, the role of social influence (SI) in influencing these two and other dependent variables is examined. Finally, the effect of moderation on these hypothesized relationships by four dichotomous variables is also investigated...
