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Keywords: Social interaction
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Journal Articles
Waiting in a queue with strangers and acquaintances: An integrative model of customer‐to‐customer interactions effect on waiting time evaluation
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International Journal of Quality and Service Sciences (2009) 1 (2): 145–159.
Published: 03 July 2009
... marketing Queuing Customer service management Consumer behaviour Social interaction P1. A positive atmospherics perception favours an establishment of interaction between customers. Hinde (1996) argued that conversational style differences are influenced by gender. Similarly...
