... knowledge in the literature regarding value co-creation and co-destruction practices of older adults in OCs. This study addressed this gap by explaining how older adults co-create and co-destruct value in online spaces. Information systems Service science Social media Online communities Value co...

...Anil Bilgihan; Jay Kandampully; Tingting (Christina) Zhang Purpose – New developments in e-commerce and m-commerce technologies along with the wide adoption of mobile devices and social media have enabled companies to enhance customers’ shopping experiences and their interaction with brands...

... of the tourism sector. The principal conclusions obtained are: motivations for visiting a place are influenced by information sources consulted by tourists, among which social media can be included; cognitive image is influenced by travellers’ motivations; and affective image is influenced by cognitive one. From...

... to themselves, customers will be more likely to complain anonymously through social media and blogs, and hence to be a source of negative word‐of‐mouth about the company. Originality/value The paper establishes that increased levels of emotions, regardless of whether these emotions are internal or external...