... and improvement processes. The Riga Technical University quality system called “RTU Excellence Approach” development analysis is given as a case study. Sustainability Quality Quality management practices Strategic management EFQM model Excellence model Various sustainability-related activities...

... dimensions. They are tangibles, reliability, responsiveness, assurance and empathy. Collectively, they represent the SERVQUAL instrument, which was claimed to be generic and can be applied invariantly across different contexts. Service quality Customer satisfaction Strategic management Shipping...

... Business studies Business excellence Sustainability Strategic management Business education the increase of world population to nine billion people until 2050; the diminishing natural resources, their cost increase and the easy attraction of financial resources for businesses which...

... Group Publishing Limited 2010 Customer service management Innovation Transition management Strategic management Being scarcely understood, service innovation represents an interesting area of investigation (Maglio and Spohrer, 2008). According to Sundbo (2006, p. 1) “both society...

... The research design is based on the application of the main issues in strategic management, with particular reference to resource‐based theory and service‐dominant logic, to cultural archaeological sites' management. The empirical part concerns a case study analysis conducted on some cases in the Mediterranean...