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Keywords: Structural equation modeling
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Journal Articles
Emotional intelligence and self-efficacy as mediators in the relationship between transformational leadership and proactive customer service performance
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International Journal of Quality and Service Sciences (2025) 17 (1): 25–47.
Published: 26 November 2024
... Bandura’s self-efficacy theory was used for formulating hypotheses. Data were gathered from 500 frontline employees and 30 supervisors to create subordinate dyads, resulting in a final sample size of 370 participants. Structural equation modeling was employed for the purpose of data analysis. Findings...
Journal Articles
Developing a benchmarking model for subjective well-being: a combined approach using structural equation modeling and fuzzy AHP
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International Journal of Quality and Service Sciences (2023) 15 (3-4): 205–238.
Published: 13 September 2023
...Arun Aggarwal; Vinay Kukreja; Kamrunnisha Nobi The purpose of this study is not only to develop an integrated model of subjective well-being (SWB) by using confirmatory factor analysis (CFA) and structural equation modeling (SEM) but also to prioritize the subfactors of personality and SWB...
Journal Articles
Effect of organizational justice and support on organizational commitment and employee turnover intentions: the mediating role of employee engagement
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International Journal of Quality and Service Sciences (2022) 14 (4): 525–554.
Published: 12 May 2022
... engagement in the context of information technology (IT) employees. In this descriptive research, the data were collected from 432 employees working in IT companies operating in India. The authors performed structural equation modeling to test the proposed relationships. The results...
Journal Articles
Investigating service innovation, bank reputation and customer trust: evidence from Indian retail banking
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International Journal of Quality and Service Sciences (2022) 14 (1): 1–17.
Published: 30 August 2021
... relationships were analyzed with mediation and moderation by using structural equation modeling. Findings The study identifies determinants of CS and CT. The results manifest that perceived service innovation (PSI) and bank reputation (BR) considerably aggrandize CS and CT. Furthermore, CS strikingly...
Journal Articles
Modeling spiritual intelligence on quality of work life of college teachers: a mediating role of psychological capital
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International Journal of Quality and Service Sciences (2021) 13 (3): 341–358.
Published: 19 August 2021
... Structural equation modeling Quality of life Spiritual intelligence Gender The concept of spiritual intelligence was introduced by Barnum et al. (1998) . It is the capacity of a person to express, demonstrate and exemplify spiritual resources, values and possessions to improve his/her...
Journal Articles
The effect of word-of-mouth on consumer emotions and choice: findings from a service industry
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International Journal of Quality and Service Sciences (2016) 8 (3): 298–314.
Published: 19 September 2016
... to include WOM and emotions. The conceptual model is operationalized through a structural equation model, and the model is estimated and tested by using the partial least squares method. A survey among 509 consumers in Denmark forms the empirical basis for the study. The paper finds that positive...
Journal Articles
Modelling the service antecedents of favourable and unfavourable behaviour intentions in life insurance services in India: An SEM study
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International Journal of Quality and Service Sciences (2011) 3 (2): 225–242.
Published: 05 July 2011
... 2011 Customer services quality Customer satisfaction Perceived value Behavioural outcomes Complaint intentions Structural equation modeling Life insurance services India The service encounter drivers of customer retention in literature are customer satisfaction (Roland...
