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Keywords: Support processes
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Journal Articles
International Journal of Quality and Service Sciences (2016) 8 (1): 2–16.
Published: 21 March 2016
... the first efforts in many public organizations aimed at fostering a customer orientation (Røvik, 2000). Services Health care Public sector New public management (NPM) Customer Support processes The customer concept is controversial in many public organizations, not least in Swedish health...

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