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Keywords: TIHPS framework
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Journal Articles
International Journal of Quality and Service Sciences (2024) 16 (5): 1–15.
Published: 06 December 2024
... and performance in service organizations. Design/methodology/approach Quality relevance was measured using meta-level quality factors from the TIHPS framework and assessed by their impact on the performance of service organizations while exploring differences between digital, physical and omnichannel services...
