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Keywords: Telephone service
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Journal Articles
International Journal of Quality and Service Sciences (2016) 8 (1): 72–87.
Published: 21 March 2016
...Miriam Jankalova Purpose – A system of fixed defined criteria and indicators that would provide a complex picture of the telephone service provision by a particular company does not exist. The purpose of this paper is to propose a telephone service index which represents one of the possibilities...

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