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Keywords: User satisfaction
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Journal Articles
International Journal of Quality and Service Sciences (2013) 5 (3): 275–289.
Published: 30 August 2013
... 2013 Police Service quality User satisfaction SERVQUAL Portugal Ladhari (2008) , in a detailed review of 30 studies of service quality scales, describes how they have been adapted to suit specific service settings. This type of scale has also been applied in the public sector...
