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Keywords: User satisfaction
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Journal Articles
International Journal of Quality and Service Sciences (2013) 5 (3): 275–289.
Published: 30 August 2013
... and their capacity to transmit safety, security and trustworthiness. 5. Empathy. The ease of contact, attention and understanding provided to the client. © Emerald Group Publishing Limited 2013 Police Service quality User satisfaction SERVQUAL Portugal The construct behind...
