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Keywords: Value cocreation
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Journal Articles
International Journal of Quality and Service Sciences (2025) 17 (3): 355–380.
Published: 12 August 2025
...Mehdi Fazel Dehkordi; Arash Khalili Nasr Purpose This study aims to examine the impact of service failure stability perceptions on customers’ value cocreation intentions in two-sided e-retail platforms, alongside the roles of service recovery justice dimensions and e-service quality...
