Keywords: Workforce management
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Journal Articles
International Journal of Quality and Service Sciences (2021) 13 (2): 321–337.
Published: 14 June 2021
... Training Service recovery Quality of service Value co-creation Workforce management The service sector, which dominates modern economies, places a premium on achieving service quality (Grönroos and Gummerus, 2014). Yet, there is relatively little research on how organizations and service...

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