Information technology in Saudi Arabia’s supermarket chains Available to Purchase

Many studies have been carried out on how Information Technology (IT) has transformed ways of doing business, but little is known about IT in the retail food industry in Saudi Arabia. The study reported here is the first to shed light on the usage of IT in the Saudi supermarket industry and to report outcomes which will set the scene for further investigation. This study was conducted to investigate the use of IT in Saudi supermarkets, the barriers to usage and the benefits gained in their business. The methods selected for this study were personal interviews and questionnaires with the MIS managers of the 21 supermarkets listed in the 1995‐1996 Saudi Business trade directory published by Kompass.