Issues

Franchisor use of influence and conflict in a business format franchise system

Surinder Tikoo
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Buying association and its impact on promotional utility

Adilson Borges; Gérard Cliquet; André Fady
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Improving customer service performance within a food supplier‐retailers context

Dimitrios Theodoras; Lambros Laios; Socrates Moschuris
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The influence of ethical trading policies on consumer apparel purchase decisions: A focus on The Gap Inc.

H. Iwanow; M.G. McEachern; A. Jeffrey
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Supermarket access and consumer well‐being: The case of Pathmark in Harlem

Marilyn Lavin
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