Issues

2012 Awards for Excellence

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Editorial

Neil Towers
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Special issue on retailing and distribution management in the luxury sector

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The impact of cyberostracism on online complaint handling: Is “automatic reply” any better than “no reply”?

Anna S. Mattila; Luisa Andreau; Lydia Hanks; Ellen E. Kim
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Mercadona (Spain): a retail model in expansion

Alejandro López-González; Rubén C. Lois-González; Rubén Fernández-Casal
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Discourse and institutional change in mass retail – the case of an institutional entrepreneur in France: The weblog of Leclerc

Karim Messeghem; Marie-Pierre Fourquet-Courbet
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Examining chain bookshops in the context of “third place”

Audrey Laing; Jo Royle
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