Issues

Customer expectations of unattended grocery delivery services: mapping forms and determinants

John Olsson; Mary Catherine Osman; Daniel Hellström; Yulia Vakulenko
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Exploring institutional competing logic for sustainability implementation of retail chains

Lina Dagilienė; Viktorija Varaniūtė; Judith Maja Pütter
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Towards an increased understanding of learning: a case study of a collaborative relationship between a retailer and a logistics service provider

Linnea Haag; Erik Sandberg; Uni Sallnäs
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Exploring digitalisation at IKEA

Johan Hagberg; Anna Jonsson
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Effects of virtual stores' opaque exterior on store perceptions and purchase intentions

Haejoo Han; Sujin Park; Kyung Hoon Hyun
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How the COVID-19 pandemic may accelerate millennials’ adoption of augmented reality

Federica Caboni; Lucia Pizzichini
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Last-mile logistics of perishable products: a review of effectiveness and efficiency measures used in empirical research

Madelen Lagin; Johan Håkansson; Carin Nordström; Roger G. Nyberg; Christina Öberg
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Understanding the implementation of retail self-service check-out technologies using necessary condition analysis

Paulo Duarte; Susana C. Silva; Marcelo Augusto Linardi; Beatriz Novais
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Locally produced food for restaurants: a theoretical approach for the supply chain network design

Claudia Paciarotti; Giovanni Mazzuto; Francesco Torregiani; Christian Fikar
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Service quality and store design in retail competitiveness

Sílvia Faria; João M.S. Carvalho; Vera Teixeira Vale
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Unethical customer behaviour: causes and consequences

Kathrin Mayr; Teresa Schwendtner; Christoph Teller; Ernst Gittenberger
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