Issues

Special Issue: Developing customer value across contemporary retail channels. New insights and future directions. Guest Editors: Christos Sarmaniotis, Kalliopi Chatzipanagiotou, Christina Boutsouki

Guest editorial

Christos Sarmaniotis; Kalliopi Chatzipanagiotou; Christina Boutsouki
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Transformative service research: a conceptual framework based on consumer's perspective

Veronica Ungaro; Laura Di Pietro; Maria Francesca Renzi; Roberta Guglielmetti Mugion; Maria Giovina Pasca
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Retail atmospherics in times of disruption: a PLS modeling approach of the role of emotions in a pharmacy environment

Evi Chatzopoulou; Markos Marios Tsogas; Marina Kyriakou
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Identifying value-creating aspects in luxury hotel services via third-party online reviews: a cross-cultural study

Rodoula H. Tsiotsou
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Fresh food online shopping repurchase intention: the role of post-purchase customer experience and corporate image

Kara Xiaohui Ma; Damien William Mather; Dana L. Ott; Eddy Fang; Phil Bremer; Miranda Mirosa
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Omnichannel retailing: does it empower consumers and influence patronage?

Sita Mishra; Gunjan Malhotra; Vibha Arora; Sandip Mukhopadhyay
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Using humanness and design aesthetics to choose the “best” type of trust: a study of mobile banking in France

Heyam Abdulrahman Al Moosa; Mohamed Mousa; Walid Chaouali; Samiha Mjahed Hammami; Harrison McKnight; Nicholas Patrick Danks
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The role of retailers during brand scandals: insights from a case study

Sunaina Kapoor; Saikat Banerjee; Paola Signori
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