Issues

Using chatbots in e-retailing – how to mitigate perceived risk and enhance the flow experience

Susana C. Silva; Roberta De Cicco; Božidar Vlačić; Maher Georges Elmashhara
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The cultural acceptance of digital food shopping: conceptualisation, scale development and validation

Kimberly Thomas-Francois; Simon Somogyi; Alireza Zolfaghari
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Is the whole greater than the sum of its parts? A vending retail study

Dobromir Kirilov Stoyanov
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NFC m-payment as a driver for customer loyalty towards retailers amongst Generation Z

Mónika-Anetta Alt; Irma Agárdi
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Relationship sustainability-store equity across segments of retail customers

Antonio Marín-García; Irene Gil-Saura; Maria-Eugenia Ruiz-Molina; Maria Fuentes-Blasco
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Post-pandemic revisit intentions: how shopping value and visit frequency matters

Tapas Ranjan Moharana; Subidita Pattanaik
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Service quality dimensions in the manufacturer–distributor dyadic relationship: manufacturer-to-distributor context

Sunil Dutt Trivedi; Abhinav Nigam; Ashutosh Pareek
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