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Journal Articles

Small independent retailers: digitalize or disappear? An empirical study based on dynamic capabilities

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Christophe Bezes
Journal: International Journal of Retail & Distribution Management
International Journal of Retail & Distribution Management (2024) 52 (10-11): 1020–1037.
https://doi.org/10.1108/IJRDM-10-2023-0630
Published: 10 September 2024
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Journal Articles

Overall satisfaction formation across channels: an empirical study

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Christophe Bezes
Journal: International Journal of Retail & Distribution Management
International Journal of Retail & Distribution Management (2022) 50 (8-9): 922–941.
https://doi.org/10.1108/IJRDM-10-2021-0494
Published: 03 March 2022
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Journal Articles

At the source of integrated interactions across channels

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Christophe Bèzes
Journal: International Journal of Retail & Distribution Management
International Journal of Retail & Distribution Management (2021) 49 (7): 899–918.
https://doi.org/10.1108/IJRDM-02-2021-0071
Published: 18 March 2021
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Journal Articles

Comparing online and in-store risks in multichannel shopping

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Christophe BEZES
Journal: International Journal of Retail & Distribution Management
International Journal of Retail & Distribution Management (2016) 44 (3)
https://doi.org/10.1108/IJRDM-02-2015-0019
Published: 14 March 2016
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Journal Articles

Effect of channel congruence on a retailer's image

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Christophe Bezes
Journal: International Journal of Retail & Distribution Management
International Journal of Retail & Distribution Management (2013) 41 (4): 254–273.
https://doi.org/10.1108/09590551311330537
Published: 22 March 2013
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