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Journal Articles

Fast moving luxury goods: positioning strategies for Scotch whisky in Thai department stores

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Rujirutana Mandhachitara, Larry Lockshin
Journal: International Journal of Retail & Distribution Management
International Journal of Retail & Distribution Management (2004) 32 (6): 312–319.
https://doi.org/10.1108/09590550410538015
Published: 01 June 2004
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Journal Articles

Service problems and recovery strategies: an examination of the critical incident technique in a business‐to‐business market

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Larry Lockshin, Gordon McDougall
Journal: International Journal of Retail & Distribution Management
Retail and Distribution Management (1998) 26 (11): 429–438.
https://doi.org/10.1108/09590559810246395
Published: 01 December 1998
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