...Nathalie T.M. Demoulin; Souad Djelassi Purpose This study aims to examine the effect of situational factors, related to transactions and waiting, on customers' cognitive and affective responses to service delivery time, including their service evaluations. Design/methodology/approach A web...

...Neil F. Doherty; Fiona Ellis‐Chadwick; Yan Huang; Harmen Oppewal Purpose To find out if and how delivery charge and three other situational factors affect consumers' grocery shopping channel choice. Design/methodology/approach A survey was conducted among a convenience sample of 152...

...Neil F. Doherty; Fiona Ellis‐Chadwick; Kelly Page‐Thomas; Gloria Moss; David Chelly; Song Yabin Purpose The purpose of this study is to investigate Western and Central European consumers and web retailers with respect to the importance and accessibility of delivery information online prior...

...Mikko Punakivi; Kari Tanskanen Recent research into last mile e‐grocery logistics has revealed that goods reception mode is one of the key issues for the operational efficiency of home deliveries. Hitherto, the research has considered home delivery concepts using attended reception and concepts...