... of the paper is as follows. The first section contains the theoretical foundation regarding life insurance distribution channels, buying behaviour in financial services, multichannel segmentation for insurance and segmentation profiles for insurance. The second section summarizes the conceptual framework...

... the internet as a distribution channel for financial services (FS). Data are collected through telephone interviews with 300 UK consumers responding to a questionnaire. Findings The application of the TAM model is helpful but additional links need to be included. The key drivers of extent of use are past...

... across sectors. Because of the newness of these channel systems, it is important to understand how they influence key channel performance indicators. With this purpose, a study was conducted in a sample of 62 UK financial services organisations. The research considered several indicators of channel...

... rate of using 3G mobile phones for financial services is yet to be determined. The current research examined both innovative attributes and customers’ perceived risk in order to understand customers’ behaviour and motivation toward this innovation. It has advanced the theoretical frameworks...

...Nancy Jo Black; Andy Lockett; Heidi Winklhofer; Christine Ennew Examines the case of the consumer adoption of Internet financial services, which may be viewed as an innovation in service delivery. The qualitative study employed Rogers’ model of perceived innovation attributes is augmented...

... but also in the management and provision of financial services. Retailers are rediscovering the impact financial services may have on organisational success. That is, they are increasingly recognising the direct contribution that financial services may make to profit margins and the indirect benefits which...

...Steven J. Greenland Despite developments in non‐branch financial service provision, such as telephone and home banking, the high‐street outlet will continue to be the main distribution channel. Branch network management is a highly sophisticated task which has been further complicated since...