...Chioma Vivian Amasiatu; Mahmood Hussain Shah First party fraud in which consumers commit fraud against retailers is a growing problem. Research in this area is very limited which means that there is almost no guidance available to mitigate this problem. Existing fraud management frameworks...

... framework is proposed, and tested. The framework is further explored as a method for improving shopper segmentation. Design/methodology/approach Over 308 articles associated with the shopper are examined using a bibliometric methodology. The literature review provides the foundation for a path...

...Johan Hagberg; Malin Sundstrom; Niklas Egels-Zandén Purpose – Digitalization denotes an on-going transformation of great importance for the retail sector. The purpose of this paper is to analyse the phenomenon of the digitalization of retailing by developing a conceptual framework that can...