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Keywords: Online consumer behaviour
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Journal Articles
International Journal of Retail & Distribution Management (2019) 47 (9): 915–927.
Published: 07 November 2018
... investigating the online consumers’ behavior toward those retailers in terms of UGCs and e-WOM communications. Eleonora Pantano is the corresponding author and can be contacted at: eleonora.pantano@gmail.com 11 07 2018 01 09 2018 11 10 2018 © Emerald Publishing Limited 2018...
Journal Articles
International Journal of Retail & Distribution Management (2019) 47 (9): 894–914.
Published: 25 October 2018
... in a country which is facing severe financial crisis for the last eight years, Greece. Trust UTAUT Risk Online consumer behaviour Personal traits Self-service retail banking technologies According to Meuter et al. (2005) , a self-service technology (SST) is a firm–customer interface...
Journal Articles
International Journal of Retail & Distribution Management (2016) 44 (8): 814–839.
Published: 08 August 2016
... rights only Customer engagement Environmental psychology Internet retailing Online consumer behaviour Website attributes Website design Yet, by showing how to capture customer commitment over the course of a single website visit, customer engagement addresses strategic concerns, since...
