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Keywords: Retailer image
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Journal Articles
International Journal of Retail & Distribution Management (2013) 41 (4): 254–273.
Published: 22 March 2013
.../approach An online survey was conducted on 1,478 customers taken from the behavioural databases of a major French multichannel retailer. Structural modelling and one‐way ANOVA were used to test the working hypotheses. Findings Congruent channels improve retailer image even when these channels have...

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