...Tejus Sangameshwara; P. Nagesh Purpose To explore the feature importance of e-consumers behaviour and perceived risk in retailing. Also, to classify retail repurchase intentions and risk-taking tendencies using the Random Forest (RF) model. Design/methodology/approach Data were collected from...

...Naim Cetinturk Purpose This study examines the impact of website metrics on e-commerce performance, focussing on average session duration (ASD) and e-commerce retail conversion rates. It aims to identify key metrics that drive user engagement and sales within a major online marketplace...

...Gouthamraj Manickam Palanichamy; Arunkumar Amarnathan; M. Balaji; Nataraj Balasubramanian Purpose This study aims to analyze the interrelationships among the barriers to transparency and information sharing among manufacturers and retail distributors and suggests possible ways of overcoming those...

...Junic Kim; Huan Meng Purpose This study explores the market dynamics of reselling platforms within the broader context of online retailing, focusing on how buyers and sellers interact in a two-sided market environment. The goal is to examine how buyers and sellers perceive and engage...

...Benedetta Grandi; Maria Grazia Cardinali Purpose The aim of the present work is to understand the definition shoppers give to the concept of sustainability in general and in the retailing grocery sector and which are the variables they consider more relevant in assessing the sustainability image...

... findings have theoretical and practical implications related to metaverse retailing and the customer experience journey. The study benefits metaverse designers and customers and will influence retail strategy choice. Additionally, it contributes two conceptual frameworks to the underdeveloped metaverse...

...Joanna Radomska; Arkadiusz Kawa; Monika Hajdas; Patrycja Klimas; Susana C. Silva Purpose Retail omnichannel implementation faces barriers hindering accurate and efficient integration across marketing channels. Our desk examination identified a need for a broader perspective in investigating...

...Susana C. Silva; Carolina Rocha Neiva; Joana Carmo Dias Purpose The aim of this study is to explore the role and impact of action research in the adoption of circular economy strategies by a fashion retail brand. This exploration is motivated by the need to address the underutilization of action...

... as a moderator. Design/methodology/approach The qualitative research identified 21 principal retailers’ MCAs. A survey involving 172 retail executives was then conducted to examine the structure of MCAs and their impacts on firm performance. Findings Our findings reveal that the MCAs comprise four...

...Roberta Vadruccio; Arianna Seghezzi; Angela Tumino Purpose The retail landscape is dramatically changing due to a series of socio-economic and technological challenges, which can be faced through the adoption of smart technologies. Accordingly, a significant number of publications in this field...

...Liangchao Xue; Christopher J. Parker; Cathy Hart Purpose Fashion retail has faced immense changes in the rapid development of e-commerce, creating significant uncertainty about physical stores’ future. To improve the consumer shopping experience and increase sales revenue for fashion retailers...

... and/or utilitarian terms due to technology adoption. Originality/value This paper defines the space as a dynamic entity, providing a deeper understanding of how the store space is produced, from a holistic point of view and the role of retail technology in this process. Roberta Vadruccio can be contacted...

...Siqi Wang; Jun-Hwa Cheah; Weng Marc Lim; Satish Kumar; Xin-Jean Lim; Neil Towers Purpose This study aims to embark on a bibliometric journey through the International Journal of Retail & Distribution Management (IJR&DM) to delve into its rich repository of applied...

...Rajesh Rajaguru; Margaret Matanda; Christopher Agyapong Siaw Purpose This study examines how formal retail formats (FRFs), and informal retail formats (IRFs) may coexist as substitutes and complements in emerging markets because of store patronage driven by customers’ chronic shopping orientations...

...Lawrence Hoc Nang Fong; Erin Yirun Wang; Benigno Glenn R. Ricaforte; Rui Augusto Costa Purpose This meta-analysis aims to examine and compare the pleasant ambient scent effects on consumers’ affective, cognitive and behavioural responses in the retail and hospitality sectors. Design/methodology...

...Mbaye Fall Diallo; Christine Lambey; Vuesal Hasanzade; Victoria-Sophie Osburg Purpose The aim of this research is to investigate the positive effects of corporate social responsibility (CSR) on loyalty to retailers through trust dimensions (competence, benevolence and integrity) taking...

...-use rights only This study aims to investigate the intention of adopting a technological service innovation that is a mix-mode consumer shopping service in the retailing context. A modified extended Unified Theory of Acceptance and Use of Technology (UTAUT2) model is tested by using...

...Isabel Kittyma Disse; Marcus Olsson Purpose Retailers increasingly are using gamification to make the customer experience (CX) more exciting and encourage favourable customer outcomes. This paper aims to conceptualise the gamified customer experience (GCX), including relevant affordances...

...Pernilla Derwik; Daniel Hellström Purpose Competence development is a prerequisite for successfully meeting existing and future challenges in the retail sector. However, current human resource development practices are often limited in their scope and offerings. This study sets out to investigate...

... – on customers' approach-avoidance intentions in the retail environment. The authors explore the underlying process and show when environmental conditions such as human crowding dilute the positive effects of hygiene theater. Design/methodology/approach Across three experiments, participants evaluated...