... behavioural brand loyalty. © Emerald Group Publishing Limited 2008 Distribution Stock control Brand loyalty Stores Customer loyalty The “double jeopardy” (DJ) phenomenon in marketing theory illustrates that strong brands have multiple advantages over weak brands (Ehrenberg, 1988...

... importance to consumers of various aspects of customer service, particularly those delivered by salespeople. This research investigates the impact of selected salesperson service attributes and levels on consumer patronage intentions in a consumer electronics store setting. The study uses conjoint analysis...

...Campbell Fraser; Anna Zarkada‐Fraser A method for the development, validation and refinement of a performance measurement tool for retail store managers in Australia and Singapore is presented. This tool is based on a set of performance elements – measurable task‐related activities and behaviours...

...Mark Peterson; Jeffrey E. McGee A mail survey of 428 Nebraska and Kansas businesses from five towns in which Wal‐Mart opened stores between 1989‐1994 resulted in 191 returns regarding retailer response and subsequent performance impact. Less than one third of the businesses with $1 million or more...

...‐Mart and Meijer, identified low price and assortment more often as the reason for store choice. In comparison, traditional supermarket primary shoppers were less willing to trade off locational convenience or, in some cases, quality and assortment. Wal‐Mart is predicted to continue to rapidly gain...

... in the number of outlets, the popularity of self‐service, the growth in the size of stores, rationalisation of business, changes of location, and centralisation within chains (Home, 1989). This is closely connected to the increase in per capita consumption, urbanisation, an increase in car ownership, improved...

...Eugene Sivadas; Jamie L. Baker‐Prewitt Using a national random telephone survey of 542 shoppers, examines the relationship between service quality, customer satisfaction, and store loyalty within the retail department store context. Tests two complementary models that examine this interrelationship...

...William K. Darley; Jeen‐Su Lim This study is prompted by the growing sales and the acceptance of thrift stores in the USA. It focuses on consumers’ evaluations and attitudes of secondhand, or thrift stores, and specifically examines the effects of store image and general attitude toward secondhand...

... to be a need for further research into corporate closure programmes and their relationships with property and locational issues. Some tentative conclusions for corporate retail strategies are discussed. © MCB UP Limited 1999 Retailing Rationalization Stores Closure Location Corporate strategy...

... factor explaining consumer behavioral orientations is their values. Another important factor affecting consumer behavioral orientations is the store image, an image shaped by store attributes. This study examines the linkage between consumer values and the importance of some salient store attributes...

... Walton’s inspirational leadership; an associate‐focused organisational culture (every employee is an “associate” at Wal‐Mart); a strong customer service orientation; a store‐focused and “store‐within‐a‐store” operations adaptable to local markets; a low‐cost strategy; a capacity...

...Guy Richard Clodfelter In recent years there have been many inquiries and studies by government agencies, media reporters, and academic institutions about pricing accuracy at retail stores that use scanners. Some of these reports have even accused retailers of using scanners to intentionally...

...Russell Aylott; Vincent‐Wayne Mitchell Many factors affect the store patronage decision, e.g. location, service levels, pricing policies, merchandise assortment, store environment and store image, but very little research has considered stress as a determinant. This is despite the increase in dual...

...Grete Birtwistle; Ian Clarke; Paul Freathy Research into store image, market positioning and store choice has mainly been carried out in supermarkets or department stores and only a limited amount in speciality retailing. This study uses conjoint analysis to examine the way consumers choose where...

... of Thai retailing. Explains its historical development, and outlines the differences between retailing in provincial Thailand and in Bangkok. Describes the different types of stores now being developed and the recent modernizing trends in the industry. Suggests the likely future trends in retailing over...

...Richard M. Clarkson; Colin M. Clarke‐Hill; Terry Robinson States that the choice of a store’s location is considered to be the single most important decision a retail organization has to make, and that location is seen as a critical factor of success. Reviews the literature on store location models...

... taken to help retailers with their shoplifting problems. © MCB UP Limited 1994 Clothing Crime Customer service Marketing management Retail trade Shoplifting Stores Training Shoplifting is the fastest growing larceny in the country[ 1 ]. Consumers shoplift about $12‐$26 billion...

...Clifford M. Guy Saturation of retail stores, at national and local levels, is a cause for concern in Britain. Attempts to define saturation in grocery retailing and to investigate its relationships with market penetration and catchment area size. Discusses the differing views of commentators...

...Shahrzad Amirani; Roger Gates Store image has long been recognized as a determinant of business success and has been used as a positioning and differentiation tool. Over the years, the retail image research stream has witnessed numerous conceptual and operational definitions, However, despite...

... systems. VOLUME 21 NUMBER 3 1993 CASE STUDY 4 Storehouse Gary Warnaby Manchester Metropolitan University, UK INTRODUCTION In November 1985 two prominent British retailing groups, British Home Stores (BhS) and Habitat/Mothercare (including Heals and Richard Shops), merged to form Storehouse plc. The merger...