... evaluation Worry Anger Wait acceptability Delivery Service delivery Banking Virtual banking Worry is a distress that results from concern over something which is out of one's control. It has been defined as thoughts about uncertain events with unwanted consequences (MacGregor, 1991). Customers...

... sector and especially in banking. The results contribute information for banks' marketing actions and provide indications to device producers of the need for a more diversified supply of devices for diverse consumer groups. Consumer behaviour Internet Mobile communication systems Virtual banking...