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1-4 of 4
Keywords: Service quality
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Journal Articles
Tiago Savi Mondo, Sandro Medeiros, Erose Sthapit, Lara Brunelle Almeida Freitas Almeida Freitas, Peter Björk
International Journal of Tourism Cities (2024) 10 (3): 1046–1066.
Published: 18 April 2024
... Tourism Studies Association Licensed re-use rights only TOURQUAL Service quality Tourist attraction Scale validation Brazil The concept of service quality emerged as a response to scepticism regarding perceived quality in the mid-1980s (Grönroos, 1984 ; Oliver, 1980 ; Parasuraman...
Journal Articles
International Journal of Tourism Cities (2023) 9 (4): 1079–1096.
Published: 09 November 2023
...Rashmi Singh; Lalatendu Kesari Jena Purpose This study aims to test an integrated model that examines the relationship between the service qualities of police at any urban tourist destination and the tourist urban destination advocacy at tourist cities in the Shimla region of India, where tourists...
Journal Articles
International Journal of Tourism Cities (2020) 6 (4): 769–784.
Published: 15 May 2020
...Ashutosh Pandey; Rajendra Sahu Purpose This paper aims to empirically investigate the relationship between service quality (SQ) in heritage tourism, destination attachment (DA), and electronic word-of-mouth (eWOM) intention. Design/methodology/approach This study followed cross-sectional...
Journal Articles
International Journal of Tourism Cities (2018) 4 (2): 220–244.
Published: 09 May 2018
...Yousef Keshavarz; Dariyoush Jamshidi Purpose Loyalty has become the most important strategic aim in the hotel industry. The purpose of this paper is to obtain an empirical understanding of loyalty in the Kuala Lumpur hotel sector. Design/methodology/approach The dimensions of service quality...
