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Journal Articles

Identification of key variables and constructs in the context of wine tasting room: importance-performance analysis

Matti Haverila, Kai Haverila, Jenny Carita Twyford

International Journal of Wine Business Research (2021) 33 (1): 80–101.

https://doi.org/10.1108/IJWBR-02-2020-0006

Published: 29 May 2020

View article titled, Identification of key variables and constructs in the context of wine tasting room: importance-performance analysis

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Journal Articles

Comparing the service experience of satisfied and non-satisfied customers in the context of wine tasting rooms using the SERVQUAL model

Matti Haverila, Kai Haverila, Mehak Arora

International Journal of Wine Business Research (2020) 32 (2): 301–324.

https://doi.org/10.1108/IJWBR-12-2018-0070

Published: 25 September 2019

View article titled, Comparing the service experience of satisfied and non-satisfied customers in the context of wine tasting rooms using the SERVQUAL model

Add to Citation Manager for Comparing the service experience of satisfied and non-satisfied customers in the context of wine tasting rooms using the SERVQUAL model