...: Customer satisfaction is affected by customer expectations toward a product. The quality of the wine alone cannot determine the success of the winery activities but customer satisfaction, repurchase intention, loyalty and service quality play an important role in the success of the winery operations (Huang...

... of upscale Chinese restaurants has not been examined. To address this gap, the SERVQUAL framework is adopted to examine the influence of sommeliers’ service quality (SQ) on customer satisfaction (CS) and loyalty in the context of upscale Chinese restaurants in Hong Kong. Design/methodology/approach...

...Jack Carlsen Purpose The purpose of this paper is to investigate the importance of cellar door sales in wineries and test a method of assessing service quality using the services mapping approach, for the purposes of enhancing research in this important area. Design/methodology/approach...

... in their overall satisfaction ratings of the cellar door experience including the impact of that experience on subsequent purchase behaviour, and it also highlights some of the differences between wine tourists in the two states. © MCB UP Limited 2001 Wine Tourism cellar door service quality...